Technical Support
- How do I communicate with the Tech Department? The most efficient way to reach our technical department is through our centralized Online Ticket Support System, accessible directly via your account dashboard. This system links your inquiry seamlessly to your complete order history and hardware specifications, ensuring our certified technicians at our Greater Montreal Area ...
- I bought computer parts from another website. Can you assemble them for me? Yes, we offer professional system integration for external components on a case-by-case basis. Because we maintain strict quality control and cannot verify the supply chain history of outside hardware, this specialized service requires prior approval. Please contact our technical support team to discuss your specific hardware ...
- What happens if the setup I choose has a compatibility issue? This is extremely unlikely. Our proprietary PC Builder engine is programmed with strict logic gates to automatically filter out incompatible hardware. However, we do not rely solely on automated software. Every single custom order is manually reviewed by an expert technician at our Greater Montreal Area (Laval) headquarters ...
- Lifetime Support & Digital Service Records We believe technical support should not end when your warranty expires. Since 2012, we have maintained comprehensive technical logs and hardware specification records for every custom system we ship nationwide. This proprietary "Digital Service Record" empowers our Greater Montreal Area (Laval) technical team to: Facilitate ...