Experience Quality Technical Support
18 years supporting system buyers across Canada and US.
Clients range of benefits
Includes custom built, Bench tests, upgrades, installations, diagnostics, maintenance and much more.
Our knowledgeable staff will be glad to provide you the best possible support for any issues you may experience with your unit. Over the years our fast growing customer base has allowed us to develop a noticeably increased expertise, making us your custom computer expert of choice in Canada.
IMPORTANT: This is exclusively offered to existing client via our secure ticket system.
| Key Factors | Details | Benefits |
|---|---|---|
| Purchase History | We keep records of all clients configurations specs and technical logs since 2012. | Even after the warranty period you can count on us to help you with replacement and upgrades for the lifetime of your unit. |
| 24 7 Support | PC Builder clients have quick access and are top priority. | During the warranty coverage period you can expect a ticket reply within hours. With extended hours for our west coast friends. |
| Call Support Option* | Skype, chat, phone | Some technical issue cannot be resolve by ticket, a pcczone support technician will then schedule a call. |
| Order Processing | An assigned representative will be working with you on a individual basis. | Order updates, special requests, ETA information, delivery or tracking and more. Simply choose the related order with the ticket. |
*Computer units received only.
**Administration courtesy calls included.
Our Technical department naturally focus on Hardware and maintenance.