Process and Shipping
- Do you offer financing for your custom computers? At this time, we do not offer financing plans. We accept traditional, secure payment methods including Interac Online, PayPal, Visa, and MasterCard. By avoiding the administrative fees associated with third-party financing, we are able to keep our component pricing lower and more transparent for ...
- Does PCCZONE.CA ship internationally? We ship exclusively to addresses within Canada and the United States. Currently, we do not offer international shipping outside of North America.
- What is the average waiting time for custom PC orders? Our standard production turnaround is 7 to 10 business days. This timeline begins once your order is verified and payment is processed. While we always strive to beat this estimate some builds may require slightly more time to ensure our strict quality control standards are met. We also offer a ...
- Some options are marked "Backorder." How long will I wait? Don't worry—place your order. If a component is listed in the PC Builder, it is an active, current-generation part that we restock frequently (often daily). Crucially, Custom PC orders receive strict priority allocation. This means if a graphic card is in high demand, it will be allocated to ...
- I don't want to order online. Can I place an order at your offices? No, our facility is not open for walk-in sales. Our location is strictly a production and testing facility, not a retail storefront. However, if you are a Quebec resident in the Greater Montreal area, you can select the "Local Pickup" option during online checkout to save on shipping costs. We ...
- Which shipping companies do you use? We ship exclusively via FedEx or UPS. To ensure the safety of your high-value investment, we use specialized anti-static packaging and reinforced boxes adapted for custom computers. Please Note: We do not use Canada Post or Purolator for full system shipments due to the delicate nature of ...