Experience Quality Technical Support
18 years providing top-notch support to system buyers across Canada and the US.
Our experience has allowed us to cater to a diverse range of clients,
and we continue to offer exceptional service through custom-built units, bench tests, upgrades, installations, diagnostics, maintenance, and much more.
We strongly believe in providing the best possible support to each of our clients and our knowledgeable staff is always ready to assist you with any issues that you may encounter with your unit. Our fast-growing customer base has allowed us to develop a significantly increased level of expertise, making us your preferred custom computer expert choice in Canada.
IMPORTANT: As an existing client, we want to ensure that you are aware of some exclusive benefits.
| Key Factors | Details | Benefits |
|---|---|---|
| Purchase History | We keep records of all our client's configuration specs and technical logs since 2012. | This means that even after the warranty period has lapsed, you can rely on us to help you with replacement and upgrades for the lifetime of your unit. |
| 24/7 Support | PC Builder clients have quick access and are top priority. We ensure that your tickets are attended to quickly and efficiently. | During the warranty coverage period you can expect a ticket reply within hours. With extended hours for our west coast friends. |
| Call Support Option* | Video, chat or phone | When some technical issue that cannot be resolved by tickets, our support technicians will schedule a call. |
| Order Processing | We assign an experienced representative to work with you on an individual basis. | Order updates, special requests, ETA information, delivery or tracking and more. Simply select the related order with the ticket ID assigned. |
Our Technical department naturally focus on Hardware and maintenance.
NOTICE
For all general support inquiries, regular contact form is available.*Computer units received only.